Shipping Policy

Shipping Rates

Free shipping is available for all products on the YESPER Official Store. All taxes and fees are borne by YESPER.

Order Handle Time & Delivery Time

YESPER uses a local warehouse for delivery. Each order will be handle within 2 days. Our products usually will be delivered to you within 3-7 working days from the date of shipment according to different areas normally, unless there are exceptional circumstances. You will receive an email with a tracking number once it is shipped out.

Shipping Restrictions

Free shipping only occurs in the United States except for the following areas:

  1. Alaska 2. American Samoa 3. Guam 4. Hawaii 5. Marshall Islands 6. Northern Mariana Islands 7. Palau 8. Puerto Rico 9. Rhode Island 10. U.S. Virgin Islands 11. Armed Forces Americas 12. Armed Forces Europe 13. Armed Forces Pacific

Please note we are unable to deliver to PO BOX, military, or protected areas. Thank you for your understanding.

Delivery Exceptions

Due to recent severe weather events, our handling, transportation, and delivery of mail and packages may face unavoidable delays across the United States. For the latest updates, please check our shipping policy regularly. We appreciate your patience and understanding.

YESPER is not responsible for the above shipment delays. However, YESPER will try our best to keep you updated and ensure the shipment arrives as soon as it can be resumed in the affected area.

Missing or lost packages 

If a package goes missing or is delivered to an incorrect address, please contact YESPER customer support at support@yesperpower.com with your order number.

 

Where can I track my order?

Once your order is shipped, you will receive an email containing your tracking details and a link to track your parcel. If you haven’t received your email within 48 hours of placing your order, or if your order is urgent, please contact YESPER customer support at support@yesperpower.com with your order number.

What can I do if the product I received is not in good condition? 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@yesperpower.com with your order number and a photo of the item’s condition. 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route. If the address provided is incorrect, the package will be returned to us by the delivery agent or signed for by the unintended recipient, and the resulting shipping costs and product losses will be borne by the customer. Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field. 

And except for cases of fraudulent orders, customers refusing to accept dispatched orders will incur a processing fee. A $20 charge will apply for the rejection of the jump starter and a $50 charge for the rejection of the power station, directly debited from the order total.

What do I need to do when I receive a different product than what I ordered?

Please contact YESPER customer support at support@yesperpower.com. Attaching a photo of the product received and the SKU label of the parcel will greatly shorten the handling process